Frequently
Asked
Questions





General Web Hosting FAQ
1. I don´t have a website yet. Which products should i subscribe to start with my new website? - TOP
We offer a range of products for webhosting and website building. However if you are new to webhosting, you have to subscribe at least two products:
  • A webhosting plan
  • Register a domain
In any of these products, no matter which one you subscribe first, our billing software will require you to add the other product. However if you already have a registered domain and you only want to subscribe a webhosting plan,then you may skip the domain registration, and just pay for the hosting plan. However you must know how to configure the registar DNS form for your domain.
2. Does SitesHippo.com have a "Control Panel" or some other utility to manage my website? - TOP
Yes, SitesHippo.com features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, backup´s, website building software, like Wordpress and Joomla!, domain and subdomain management, security and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.
3. Can I add software to my account? - TOP
Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, WestHost is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.
4. I want to transfer my website and host it in SitesHippo.com - TOP
You may transfer your website from your present host to your SitesHippo.com account for free. For details, cick here.
5. What is SitesHippo´s DNS information? - TOP
The following is SitesHippo´s DNS information. You can use this when registering a new domain name or modifying an existing domain name:
  • Primary Name Server IP: 79.143.182.242 and/or 2a02:c200:0:10::882:1
  • Secondary Name Server IP: 178.238.234.231 and/or 2a02:c200:0:10::891:1
6. Will I have unlimited access to update and make changes to my pages? - TOP
You have unlimited access via FTP and your CPanel Server Manager will be available for you 24 hours per day, 7 days a week. As such, you can create and maintain your Web pages on your own computer and upload files to your website at your leisure.
7. Can I monitor my disk space and bandwidth usage? - TOP
Yes. You may monitor disk space and bandwidth usage from within your cPanel control panel.
8. How much does additional bandwidth cost? - TOP
Nothing. As our client you may use all the bandwidth you want with our hosting plans, and remember: Our bandwidth is free and does not have any limits.
9. Can I upgrade my account if I need to? - TOP
Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into your user account in our website.
10. How long does it take to set up a new account? - TOP
New accounts are instantly set up and you may start working on your website immediately after payment confirmation, begin uploading files to your new website immediately or begin working with your website creation software. Once an account is set up an activation notice will be sent to you via e-mail including your account information. However at this point, your website will not be available in the internet since domain propagation may take up to 72 houres, before your website is world wide available.
11. Can I use my account for commercial purposes? - TOP
Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. The Business plan is the least expensive way to get everything you need to start selling online.
12. Can I use my hosting account for cloud, backup and media mass storage purposes? - TOP
If you subscribe an "unlimited space" plan, these plans are intended for webscripts, database files, website media files and other website scripting related files and folders. If our statistics and system performance analysis software detects that you are uploading backup files from your computer or any other remote computer and system performance has been affected, we will contact you, and your account maybe suspended, with no refund, until those files are removed. However if you want to backup files in our server, feel free to contact us here, and we will be very happy to find a suitable solution for you.
13. Can I subdivide my space and resell it? - TOP
Yes, we do allow you to create subdirectories (http://www.yourdomain.com/something/) which you can use to offer friends or clients space as long as it's within our policy guidelines. However, if you are looking to resell space, you should look at our Reseller Hosting Plans. These plans come with the use of a control panel that allows you to control multiple accounts from one easy to use interface. These plans allow you to pass on more tools and services to your clients and friends, and keep data separated for better security.
14. Can you host domain names other than .com .net .org .biz .info and .us? - TOP
We can host any domain name. However, we only offer a limited assortment of domains that can be registered or transferred to us. If you want a domain that is not included in our domains list, feel free to contact us here, and we will find a suitable solution for you, with a special bidding for your request.
15. Can I have additional domain names point to my hosting account? - TOP
You will have the option to point multiple domains at the same directory (e.g. domain.com and domain.net point to the same place), or to separate directories (e.g. domain1.com to /domain1directory/, domain2.com to /domain2directory/).
16. Do you require "Forced Advertising" on my website? - TOP
No, we do not require any forced advertising on your website. Once you sign up for an account, you have complete control over content and information contained in your website. You are also allowed to have your own affiliate accounts and plans and have your own publicity in your website.However free accounts pages created with HTML editor easyWysiwyg have footer links to the pages of SitesHippo.com. You can delete these references by upgrading your account.
My Free Website
17. How do i create a Free website in SitesHippo.com? - TOP
  • Go to www.siteshippo.com Homepage and select the 'Make your own Website All for Free!!' detaching column, scroll down and click 'More'. Alternatively you may go straight to the free website creation page here.
  • Select the desired template by clicking over the image or by clicking the template´s name
  • When it appears in full screen, click 'Select'
  • You will be driven to the SitesHippo.com subdomain submission form
  • Fill in the form with the required subdomain
  • Click 'Go'
  • In the 'Choose a domain' page, select the fourth option - 'Use a subdomain from SitesHippo.com (Free)' click 'Check' and verify if the subdomain is available
  • After checking you will be driven to the 'Checkout' page where you may continue by clicking on the button
  • If you are not logged in, login page will display. In case you already do not have an account you are required to fill in the sign up page
  • Click in the 'I agree with the Terms of Service' box
  • Click in the 'Complete Order' button and you´re done! Please wait a few seconds before automatic account setup is processed. Do not press any more buttons and wait that automatic setup is complete
18. How do i edit my Free website page? - TOP
  • Go to www.siteshippo.com Homepage and select the 'Client Àrea' tab in the menu.
  • Login to your client area page.
  • Click 'Services' in the top menu.
  • Select 'My Services' in the drop down list.
  • In the page 'My products and Services' click the required subdomain link.

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